Company & Factory
Q1: How long has your factory been in business?
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A1: We have been in business for 34 years.
Q2: What is the size of your facility and how many workers do you employ?
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A2: We cover an area of 5000 square meters with 80 workers.
Q3: Do you have your own R&D team?
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A3: We have our own R&D team.
Q4: Do you have experience working with major global brands?
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A4: Yes, we have experience cooperating with major global brands.
Q5: Are you compliant with local environmental regulations?
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A5: Yes, we are fully compliant with local environmental regulations.
Product & Customization
Q1: Do you support OEM/ODM services?
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A1: Yes, we support both OEM and ODM services.
Q2: Can you manufacture based on our technical drawings or prototypes?
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A2: Yes, we can manufacture based on your technical drawings or prototypes.
Q3: What is your MOQ (Minimum Order Quantity)?
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A3: Our MOQ is 10,000.
Q4: Can you provide a prototype/sample before mass production?
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A4: Yes, we can provide prototypes or samples before mass production.
Q5: How long does it take for custom sample development?
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A5: It takes 50 days for custom sample development.
Q6: Do you provide free samples?
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A6: Yes, we can provide free samples.
Q7: Can I mix different colors or models in one MOQ order?
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A7: Yes, you can mix different colors or models in one MOQ order.
Quality Assurance
Q1: How do you control product quality?
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A1: We implement first and last article inspection, vision inspection equipment and manual checks for product quality control.
Q2: Do you have dedicated staff responsible for after-sales service?
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A2: Yes, we have dedicated staff for after-sales service.
Q3: What are your pre-sales, sales, and after-sales service processes?
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A3: We arrange dedicated contacts to provide full-process follow-up services.
Q4: Do you accept third-party inspections?
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A4: Yes, we accept third-party inspections.
Q5: Do you perform 100% inspection before packing?
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A5: We perform inspection according to product requirements.
Q6: What happens if the goods arrive damaged?
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A6: We will compensate according to the actual damaged quantity.
Q7: Do you provide a warranty? If so, for how long?
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A7: Yes, we provide warranty, and the warranty period varies by product.
Production & Order Process
Q1: What is the delivery time for standard products?
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A1: We arrange the production schedule based on the order quantity.
Q2: What is the delivery time for custom-made products?
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A2: We arrange the production schedule according to the order quantity.
Q3: What is your monthly production capacity?
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A3: We have a monthly production capacity of 3,000,000 molds.
Q4: How do you ensure on-time delivery?
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A4: We hold weekly production meetings and formulate production plans.
Q5: Will I receive regular updates (photos/videos) during production?
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A5: Yes, you can receive regular production updates including photos and videos.
Q6: What is the lead time for repeat orders?
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A6: Yes, the lead time for repeat orders will be shorter.
Payment & Commercial Terms
Q1: Which shipping terms do you support (EXW, FOB, DDP)?
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A1: We support EXW and FOB shipping terms.
Q2: What is your standard payment term?
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A2: Full payment in advance.
Q3: What is your custom-made products payment term?
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A3: Full payment in advance for custom-made products.
Q4: Do you offer any discounts for large volume orders?
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A4: Yes, we offer discounts for large volume orders.
Q5: What currencies do you accept (USD, EUR, GBP, etc.)?
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A5: USD, EUR, CNY, GBP, AUD, CAD, KRW, RUB.
Q6: How are the products packaged for international shipping?
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A6: We pack products by category.